We highly recommend checking our size guide carefully before ordering, as returning extra sizes can be a lengthy process and affects our small business. If you're unsure, our team is happy to help with sizing before you place your order!
Return Policy
If you’d like to return an item, you have 14 days from the date of receipt to do so. Before proceeding, please keep the following in mind:
Return shipping costs are the customer’s responsibility.
Our warehouse is located in Asia, so shipping costs typically range between $20 and $35 USD, depending on your location.
We recommend using a track and trace shipping method, as we cannot be held responsible for lost returns.
How to Return Your Order
Step 1: Contact Us
Send an email to sophiathelabelusa@gmail.com with your order number and a brief explanation for your return. Our team will provide the necessary instructions and additional information.
Step 2: Ship Your Package
Once you receive return instructions, send your item to the address provided. Please use a shipping method with tracking to ensure it arrives safely.
Step 3: Receive Your Refund
Once we receive your return in its original condition, we will process your refund within 14 business days to your original payment method.
Cancellation Policy
We understand that sometimes you may change your mind. However, once an order is placed, it cannot be canceled. If you need to return your item, please follow the return process outlined above.
Important Notes
Items must be unused, in original condition, and have all labels and tags attached to qualify for a refund or exchange.
Returns that show signs of wear, use, or damage may not be eligible for a refund.
Return shipping costs are the customer’s responsibility, and all returns must be sent to our central warehouse in Asia.
If you ordered the wrong size, you can exchange it for a different size at no extra cost.
If you have any questions or need further assistance, feel free to reach out to us at sophiathelabelusa@gmail.com. We’re happy to help.
